Bank Forced To Rehire Workers After Lying About Chatbot Productivity, Union Says - Slashdot

As banks around the world prepare to replace many thousands of workers with AI, Australia’s biggest bank is scrambling to rehire 45 workers after allegedly lying about chatbots besting staff by handling higher call volumes

This aligns with a previous study out of MIT with similar findings.

The GenAI Divide: State of AI in Business 2025, a new report published by MIT’s NANDA initiative, reveals that while generative AI holds promise for enterprises, most initiatives to drive rapid revenue growth are falling flat.

Despite the rush to integrate powerful new models, about 5% of AI pilot programs achieve rapid revenue acceleration; the vast majority stall, delivering little to no measurable impact on P&L. The research—based on 150 interviews with leaders, a survey of 350 employees, and an analysis of 300 public AI deployments—paints a clear divide between success stories and stalled projects.