How to complain
Or, how to make your boss's life easier
Complaining is easy.
"The code base is bad."
"These people have no idea what they are doing."
"I would need to rewrite everything in order to fix this."
In knowledge work, as you go higher up the chain, the things that you are responsible for, increase.
As a manager, it is far more useful to me, if a person gives me solutions. I know things are broken, I need someone to fix the same.
If you complain, provide a fix as well.
Second, things are not as bad as they seem. Sure, the entire customer's business might be down. But if all you do is run around screaming, bring this up, bring this up, bring this up. You are not doing anything of value.
Given enough time, these things don't really matter.
